Purchase on account
Please note that the invoice for your order from our payment service provider Klarna will only be sent by email to the address you provided - not by post. If you cannot find the email, please check your spam filter in your email inbox or have the invoice resent via My Klarna. If you have not received an invoice seven days after your order has been delivered, please contact our customer service. Please only transfer the invoice amount to the bank details provided by Klarna. Please do not transfer to our company account.
Returns and complaints at Klarna
In the event of returns or complaints, please contact Klarna in addition to our customer service to extend the payment deadline. At My Klarna you can easily log in and extend the due date by 10 days. There you can also see whether your complaint or return has already been entered and your invoice updated. If the complaint or return has not been registered by the new due date, contact Klarna customer service by phone at +49 (0) 221 669 501 10.
